Support

Contact support

If you need help with your account, subscription, or VPN connection, please email us at support@orbitnetsecure.com.

We aim to respond within a reasonable time. Please include your account email and a description of the issue.

Frequently asked questions

Connection issues

• Make sure your device has an active internet connection before connecting.
• Try switching to a different server if one region is unreachable.
• Restart the app and try reconnecting.
• If the issue persists, contact support with your device model and approximate time of the issue.

Billing issues

• Subscriptions are handled through Google Play. Check your Google Play subscriptions for renewal status and cancellation.
• If your subscription is active but the app does not recognize it, try the "Restore purchases" option in the mobile app.
• For refund requests, follow Google Play's refund policy.
• For billing issues not resolved by the above, contact support.